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Patrick34312278io63
Participant
December 17, 2023
Answered

On iMac with sonoma 14.2, Installation of Acrobat pro gets stuck at 42%

I cannot install Acrobat pro. I already installed Photoshop witout any problem, from Creative Cloud. See screenshot attached. I already waited for more than 1 hour.?Internet connection is wotking ok.

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    kglad
    kgladCorrect answer
    Community Expert
    December 17, 2023

    reset the cc desktop app by making sure it's in the foreground, then press:

    Win: Ctrl + Alt + R
    Mac: Cmd + Opt + R

    and restart your computer.

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    2 replies

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    December 17, 2023

    reset the cc desktop app by making sure it's in the foreground, then press:

    Win: Ctrl + Alt + R
    Mac: Cmd + Opt + R

    and restart your computer.

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      Community Expert
      Manan JoshiCommunity Expert
      Community Expert
      December 17, 2023

      Check the following helpx article

      https://helpx.adobe.com/ie/acrobat/kb/installation-errors.ug.html

      -Manan

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      -Manan
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