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T
tahquettah73986404
Participant
May 3, 2015
Question

Oops! This code has already been redeemed using a different Adobe ID.

  • May 3, 2015
  • 1 reply
  • 2477 views

I know that I didn't loan my software nor was it stolen. If it's possible that I logged in using another e-mail address, how can I download my software again if I keep getting an error.

    This topic has been closed for replies.

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 3, 2015

    you just need your serial number.

    Downloadable installation files available:

    Download and installation help for Adobe links

    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

    T
    tahquettah73986404Author
    Participant
    May 3, 2015

    It's PSE 10 and they require you to put in the redemption code online to retrieve the serial number. I can't get to the serial number because of the error.

    :-(

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 3, 2015

    if you've already redeemed your serial number once, you can't redeem it again.

    if you purchased from adobe or registered with adobe, check the account used to purchase/register, Adobe ID

    otherwise, there's a chance adobe support still may be able to help you.  contact adobe support by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

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