Skip to main content
T
thommo61
Participant
December 20, 2013
Answered

Opening Acrobat Pro XI on desktop

  • December 20, 2013
  • 1 reply
  • 372 views

I am trying to open Adobe Acrobat Pro XI on my desktop and it is asking for a serial number of my existing version which was Premium Suite 5.5. It won't accept this existing serial number. Can anyone help?

    This topic has been closed for replies.
    Correct answer Ned Murphy

    Asking for the previous version serial number means you have an upgrade version.  If you look at the products that qualify for an upgrade purchase/installation, Premium Suite 5.5 does not qualify. 

    Even if Premium Suite 5.5 contains Acrobat X Pro that doesn't mean it qualifies as historically there is usually not an option for upgrading from Suites to individual products.  But you might be able to get special consideration if you contact Adobe directly and ask.

    Here are some links to help make contact:


    http://www.adobe.com/support/chat/ivrchat.html


    http://www.adobe.com/support/download-install/supportinfo/

    1 reply

    Ned Murphy
    Ned MurphyCorrect answer
    Legend
    December 20, 2013

    Asking for the previous version serial number means you have an upgrade version.  If you look at the products that qualify for an upgrade purchase/installation, Premium Suite 5.5 does not qualify. 

    Even if Premium Suite 5.5 contains Acrobat X Pro that doesn't mean it qualifies as historically there is usually not an option for upgrading from Suites to individual products.  But you might be able to get special consideration if you contact Adobe directly and ask.

    Here are some links to help make contact:


    http://www.adobe.com/support/chat/ivrchat.html


    http://www.adobe.com/support/download-install/supportinfo/

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices