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Participant
January 1, 2018
Answered

Opening my installed app

  • January 1, 2018
  • 2 replies
  • 429 views

I am on the creative cloud app and I'm trying to open premiere pro app. I have clicked install, and watched it install. It is now in the installed apps section, however there is no button for opening the app. It simply says 'up to date' and further to the right there are the three vertical dots. If I click on the dots my only given options for premiere pro are 'view tutorials' or 'uninstall', there is no option for actually opening the app. Please help!

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Correct answer Bani Verma

Hi Elo_taylor,

As you have mentioned you are unable to launch the Premiere Pro CC app through the Creative Cloud desktop app as there is no 'open' button next to it.

Just to confirm that your app is installed successfully please launch it through the apps section of your computer, if Premiere Pro is launching fine then this could be an issue with the Creative Cloud desktop app.

To resolve this try signing out of the CC desktop app reboot your machine, after this sign back in to check if you see an 'open' button now.

Awaiting your response.

2 replies

Bani Verma
Community Manager
Bani VermaCommunity ManagerCorrect answer
Community Manager
January 1, 2018

Hi Elo_taylor,

As you have mentioned you are unable to launch the Premiere Pro CC app through the Creative Cloud desktop app as there is no 'open' button next to it.

Just to confirm that your app is installed successfully please launch it through the apps section of your computer, if Premiere Pro is launching fine then this could be an issue with the Creative Cloud desktop app.

To resolve this try signing out of the CC desktop app reboot your machine, after this sign back in to check if you see an 'open' button now.

Awaiting your response.

Participant
September 11, 2024

It works after that but i have to do this process again and again

kglad
Community Expert
Community Expert
September 11, 2024

@hardik_5767 

 

see if a reset suffices:  reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

Kanikas
Community Manager
Community Manager
January 1, 2018