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August 18, 2018
Answered

Оплата Crative Cloud

  • August 18, 2018
  • 2 replies
  • 392 views

Списалась плата за то что я не пользуюсь как отписать карту и вернуть оплату ?

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Correct answer kglad

if you're breaking an annual contract there's a cancellation fee (of 1/2 the remainder due on the contact).

2 replies

John T Smith
Community Expert
Community Expert
January 12, 2022

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-READ THIS https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel
-do be aware that cancelling early means paying 1/2 of the remaining subscription time as a fee
--this is cancelling AFTER the trial converts to paid and BEFORE the end of the subscription
-or have Adobe support cancel your subscription using the "autoOpen" Chat link below

 

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
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-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
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kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
August 18, 2018

if you're breaking an annual contract there's a cancellation fee (of 1/2 the remainder due on the contact).

Participant
January 12, 2022

Так как отписать карту?Вы так и не ответили на этот вопрос.У меня такая же проблема.В учётной записи покупок нет,а деньги списываются.