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Participating Frequently
May 2, 2017
Answered

оплата кредитной картой

  • May 2, 2017
  • 2 replies
  • 931 views

Нет могу получить ответа на вопрос в чем причина не выполнения платежа за План Creative Cloud для фотографов (годовая) 02.04. 2017 г; платеж был выполнен. Сегодня платеж не выполняется. Служба поддержки не может назвать причину. Сегодня Digital River подтвердил тестовым платежом в размере 3 рубл. что моя банковская карточка актуальна и действует.

Тем не менее ответа на вопрос в чем причина не выполнения платежа я так и не получил.

This topic has been closed for replies.
Correct answer kglad

2017-05-03 22:24 GMT+03:00 kglad <forums_noreply@adobe.com>:

created by kglad <https://forums.adobe.com/people/kglad> in *Adobe

Creative Cloud* - View the full discussion

<https://forums.adobe.com/message/9493846#9493846>

Good afternoon!

I'm sorry, but since February I can not get an answer to the question of

why my bank card is not being paid. How can you explain the payment on

02.04.2017 was successful but on May 2, 2017 the payment is not performed.

You do not answer this question. There is a reason that you hide and that

means you are not being honest.

Not really you, I had a lot of chats and everyone told me


no one here (on the forums) can answer that because we're not adobe employees and we don't have access to your account.

you must resolve this via your bank, adobe (via chat) and digital river.

2 replies

Participant
May 18, 2017

Оплата по подписке не принимается и не продолжается, я не хочу указывать новую подписку дабы платить дороже.

Сделайте что нибудь со старой подпиской чтобы ее продолжить.

Подписка снимается 14.05.2017 г (НЕДЕЛИ НЕ ПРОШЛО)

kglad
Community Expert
Community Expert
May 2, 2017

check with digital river if your payment was denied.

Participating Frequently
May 3, 2017

I already contacted Digital River, Inc. Vie received the answer that you need to contact the technical support service of Adobe.

Yesterday 02.05.2017 I was in the chat room of your technical support officer Lokendra But to solve the problem of not being able to pay was not possible due to poor quality of the employee.

Yesterday 02.05. 2017 at 17:51 Moscow time, I received a message from Digital River, Inc. About the payment of RUB 03 This confirms the relevance of my banking card. So once again, please check your payment system for my order. You're lying to me! And do not coax me the true reason for not passing payment.

I also yesterday went to the bank and received official information there were no transactions with my bank card from Adobe Tell the truth what's wrong! It is very strange that such a slow company behaves this way with its customers. A shame!

Dmitry

2 мая 2017 г., в 23:13, kglad <forums_noreply@adobe.com> написал(а):

оплата кредитной картой

created by kglad <https://forums.adobe.com/people/kglad> in Adobe Creative Cloud - View the full discussion <https://forums.adobe.com/message/9491422#9491422>

check with digital river if your payment was denied.

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kglad
Community Expert
Community Expert
May 3, 2017

i don't work for adobe, and i'm not lying to you.  but i do have a limit for insults, so if you continue to insult me, i'll lock this thread.

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html