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Participant
June 27, 2018
Answered

Optical Drive Changes and Unsupported Graphics Message - Adobe PS CC

  • June 27, 2018
  • 3 replies
  • 264 views

Can changing out your optical drive cause weird errors related to graphics support?  I had a UJ-167 BD-ROM/DVD-RW combo drive installed in a late-2009 white unibody MacBook in use by my sister-in-law who is a professional photographer that I had lent her for a while (she never needed the Blu-ray feature and I wanted the drive back).  So I swapped it out for a UJ-898A from from my early 2011 MacBook Pro and now we are getting weird errors related to her GPU not being supported.  The electrical requirements of the optical drives are the same and the SATA interface and connectors are all the same.  No other system configuration changes were made aside from an optical drive swap.

The UJ-898A is a native Apple supported drive released prior to El Capitan and should be recognized and not be causing an issue related to graphics hardware on a cloud based application like Adobe CC unless there are hardware registry components stored locally or in the Adobe cloud associated with your Creative Cloud account and tied to your specific machine configuration.

See the error message:

System Configuration:

MacBook 7,1

1280x800 glossy display

2.4 GHz P8600

Current Optical: UJ-898A Apple SuperDrive (previously UJ-167 BD-ROM/DVDRW)

GeForce 320M 256 MB

MacOS El Capitan 10.11

8 GB DDR3 RAM

1 TB 5400 RPM hard drive

Does my sister-in-law need to uninstall and re-install the application?

Thanks for any suggestions!

This topic has been closed for replies.
Correct answer dan23osu

I had made some other suggestions To my sister-in-law such as zapping the PRAM to wipe any nonvolatile memory.  That fixed it.  Thanks everybody though..

3 replies

dan23osuAuthorCorrect answer
Participant
June 28, 2018

I had made some other suggestions To my sister-in-law such as zapping the PRAM to wipe any nonvolatile memory.  That fixed it.  Thanks everybody though..

Legend
June 27, 2018

Um, it's not a cloud based application.

kglad
Community Expert
Community Expert
June 27, 2018

first try updating your graphics card driver.  if that fails, disable hardware acceleration for ps.

or update your os and try the latest ps version.

dan23osuAuthor
Participant
June 27, 2018

You can't upgrade the NVidia CUDA driver on the Mac.  You risk significant problems and Kernel panics.  I could upgrade her machine to Sierra.  That may fix it, as there may be patches that were released by Apple.

Sent from Yahoo Mail for iPhone