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Iwona
Participant
August 16, 2020
Answered

Order form places me in wrong country and says my postcode is wrong.

  • August 16, 2020
  • 1 reply
  • 265 views

This is absurd.

 

I am attempting to purchase an update to Photoshop Elements. When I complete the payment form, which appears in Spanish, my country is shown automatically, greyed out, as Reino Unido (=United Kingdom); I am unable to change this to España (=Spain), which would be correct. I have not lived in the UK for 19 years; I purchased Elements for the first and last time when I was resident in Poland.  

 

When I complete the purchase form with my card number and so on and hit Continue I'm informed that my postcode is wrong, presumably because it is, correctly, in Spanish rather than UK format, and I am unable to complete the transaction.

 

The help system, while pretending to offer the possibility of a Chat cycles round and round through a series of inappropriate options.

 

Does anybody know how to communicate, by email, phone, chat or by cleft stick, with the numpties at Adobe so that I can pay for one of their products?

This topic has been closed for replies.
Correct answer Manan Joshi

Hello,
Sorry to hear that you are facing trouble, unfortunately, you won't find the help you need at these forums. These are peer to peer forums, with no one here having access to your account information. You need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

1 reply

M
Community Expert
Manan JoshiCommunity ExpertCorrect answer
Community Expert
August 16, 2020

Hello,
Sorry to hear that you are facing trouble, unfortunately, you won't find the help you need at these forums. These are peer to peer forums, with no one here having access to your account information. You need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan
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