Order sent download link to wrong account

Question

I logged in and ordered an upgrade from Premiere Elements 15 to 2020.

Even though I orderted it from my current email address, the dowload instructions were sent to my OLD email address (which I used to buy PE 15 in the first place) and I only got confirmation because I had set up my old account (not used for several years) to forward all mail to my new account.

So to install Premiere Elements 2020, it is asking me to log into an account that uses the old email address - but I can't do that!

Adobe - can you please contact me to get you to transfer the licence to my current, active, mponthly subscription account!?

John T Smith · Answer

>can you please contact me

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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