Answered

OS is incompatible windows 10

Forum|Forum|4 months ago
January 22, 2026
3 replies
42 views

The OS is incompatible. How can I download the old version of After Effects? I've already paid for the subscription.

[Moved from the Using the Community Bugs forum by moderator]

Installation

Correct answer John T Smith

https://helpx.adobe.com/creative-cloud/system-requirements.html

If what you want to use isn't compatible with Win10 you have 2 choices

1 - update your OS to Win11

2 - cancel your subscription and use a different program

ADDED from the requirements page

Supported - Windows 11 versions 24H2 and 23H2, and Windows 10 versions 22H2 and 21H2

Nancy OShea

Community Expert

Upgrade to a supported OS.

Most Creative Cloud apps work on these systems, no more than 2 versions back:

Windows 11 (64-bit) versions 24H2, 23H2;
MacOS 26 (Tahoe), 15 (Sequoia), 14.7 (Sonoma).

- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/after-effects/system-requirements.html

Windows 10 is officially dead. MS no longer supports it.

Nancy O'Shea— Product User & Community Expert

John T Smith

Correct answer

Community Expert

https://helpx.adobe.com/creative-cloud/system-requirements.html

If what you want to use isn't compatible with Win10 you have 2 choices

1 - update your OS to Win11

2 - cancel your subscription and use a different program

ADDED from the requirements page

Supported - Windows 11 versions 24H2 and 23H2, and Windows 10 versions 22H2 and 21H2

kglad

Community Expert

1. you can install the latest and 1 version prior versions using the cc desktop app. you must have a subscription because previous versions are not available with trials. other versions are revealed after clicking file preferences>apps>tick show older apps (at panel bottom).

2. no other versions are available

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