Os programas continuam não executando e dizendo que não são originais

Question

Boa tarde!Comprei as licenças da adobe, instalei e mesmo assim, quando tento usar, os programas exibem esta mensagem: "Este software não original da adobe foi desativado e será fechado automaticamente em 60 segundos". O que devo fazer?

kglad · Answer

do a clean cc install:uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.htmlthen uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.htmlclean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.htmlrestart your computer (don't skip this)reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)use the desktop app to install your cc programs/trials

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