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ourtreepro
Participating Frequently
October 25, 2020
Question

OS X Catalina with Creative Cloud will not install

  • October 25, 2020
  • 6 replies
  • 313 views

I've repeatedly tried to uninstall (both from creative cloud and using the uninstaller). I can get a folder that looks like it is installed at times, but Acrobat is corrupted and will not save. I have to force quit many times. Here is my log, and the errors seem to not be found anywhere.

 

Exit Code: 7
Please see specific errors below for troubleshooting. For example,  ERROR: DW003, DW006 ...

-------------------------------------- Summary --------------------------------------
 - 0 fatal error(s), 2 error(s) 

----------- Payload: Adobe Acrobat DC 20.12.20048.0 Acrobat DC/Acrobat DC Installer.pkg_20.012.20048 -----------
ERROR: DW006: Apple Package failed to install successfully.
ERROR: DW003: Third party payload installer /tmp/8DF1EF24-1CFD-4AC5-9CA0-9A9A3BD6868F/Acrobat_DC_Web_WWMUI/Acrobat DC/Acrobat DC Installer.pkg failed with exit code: 1
-------------------------------------------------------------------------------------

 

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6 replies

ourtreeproAuthor
Participating Frequently
November 1, 2020

This is how I now that the install must be failing.

 

That didn't work either. 

 

Still no answer. This is a terrible way to help a paying customer, Adobe. This kind of support is the difference between subscription and the old perpetual license. You don't work for what you are paid! Above is what I get from a damaged Acrobat Pro that is not installing correctly either through the Cloud manager or a direct install.

Test Screen Name
Legend
November 1, 2020

This "Save as PDF" box. What app do you start in when you choose Save As PDF? Presumably not Acrobat as you can't install it...?

ourtreeproAuthor
Participating Frequently
November 2, 2020

The Creative Cloud installer will say it fails, then when you go to look at Applications, the app is there. It will open apparently unscathed and then I cannot Save As as I've shown above.

Govardhan.V
Govardhan.V
Participating Frequently
October 25, 2020

Try using offline installer :

 

https://helpx.adobe.com/in/acrobat/kb/acrobat-dc-downloads.html

ourtreeproAuthor
Participating Frequently
October 25, 2020

It fails too. Something is wrong with the current version of Acrobat Pro or it's installer. I'm using OS X Catalina 10.15.7

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