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23 replies

lindsayb57481266
Participant
May 6, 2015

I upgraded to Yosemite this morning, partly in response to the Adobe message that new updates would only work on Yosemite.  However, I am unable to download from Creative Cloud now as it does not recognize my Adobe password even though I can log into the Adobe website.  I tried changing the password but still no download access. Help!

cgrscott
Known Participant
February 23, 2015

I migrated to Yosemiti sooner than I had planned.  Having to buy a replacement internal drive provided an opportunity for me to run a clean install of Yosemite 10.10.2 and then I reinstalled all of my Adobe CS4 and CS6 apps. Everything installed fine but Acrobat Pro 11 would not install. I then repaired permissions with Disk Repair.  After I ran the updaters on all the other Adobe CS apps and then restarted in Safe-boot mode, the Acrobat Pro 11 installer worked fine.  I did have to upgrade to the latest version of Font Agent Pro to migrate to Yosemite.  Yosemite seems to be more solid than Maverics, just as Mountain Lion turned out to be more solid than Lion.

Participant
January 18, 2015

I have a macbook i bought new in august. audition was working great, until i updated to yosemite. Now it crashes overtime I use it. What do I do?

Participant
January 9, 2015

Hello Everyone,

I just got off the phone with Adobe technical support (1.5HRs to figure it out).  It turns out that the Wacom Driver is the cause of the crash.  So if Illustrator is crashing, here's what you do:

On your Finder menu click:

Go/Macintosh HD/Library/Frameworks/

In the "Frameworks" folder, locate and delete the Wacom file. 

AI should have no problem working at this point.  However, your Wacom will not work.  I don't have the time to deal with Wacom yet so I will update once I fix that issue. 

Cheers,

Andrew Doan

andrewdoan@mac.com - you're welcome to contact me regarding updates for this issue.

Participant
January 9, 2015

OK…. The Wacom issue has also been solved. 

Updated your driver to the latest and everything is working as it should.  I hope this help solve you problem with AI crashing.

cheers,

Andrew

kpochard
Participant
December 7, 2014

I'm a student and don't know anything about fixing any of my bugs (yet) without taking it into the Apple store. I have the latest model MBP, purchased this past summer, and a brand new CC subscription. It was working beautifully all semester until I upgraded to Yosemite. That seems to be the general consensus here - just don't do it. I am severely annoyed with how often the entire system crashes and I have to restart or safety startup. I know it's best to save all work to an external drive anyway, just in case, but I'm having to depend on anything and everything besides the hard drive I paid $3000 for. Very frustrating.

cgrscott
Known Participant
December 6, 2014

Sorry.   Have not been a pioneer with my everyday work tools.  I continued to use Mountain Lion for about a year after Mavericks was released.  Then on the day that Yosemite was released I upgraded to Mavericks.  It's hard to find the time to troubleshoot.  Smooth sailing with Mavericks 10.9.5 and my CS6 apps, InDesign, Illustrator, Photoshop and Acrobat XI Pro.

Participating Frequently
November 10, 2014

I have come across some major hurdles with the upgrade to Yosemite. 

It seems the Cintiq (13HD and 22HD) start to lag due to runtime errors or something like that.  Very frustrating. 


The solution I found is simply to delete the file in the Library called Adobe Photoshop CC 2014 Prefs.psp.  This fixes the problem, until the next time you restart, after which you'll have to do this again. 

Really anxious for Adobe to address this- I wish I could help more and say what the issue is, but I know it's not Wacom- it's the relationship between Adobe and Yosemite.

Ugh.

-Ed Steckley
Jeffrey_A_Wright
Legend
November 11, 2014

For those facing difficulty with your applications under Mac OS 10.10 I would recommend posting to the forum for the specific software title.  It is likely the community in the software title's forum will have a solution to offer for the difficulties which you are experiencing.  You can find a list of available forums at https://forums.adobe.com/welcome.

Participating Frequently
November 17, 2014

I am running Premiere Pro cc2014. Since installing Yosemite there have been considerable problems. First and the biggest problem is that Premiere drops video - the program monitor mostly but source will do it too. The second is Graphic glitching, and of course, my favorite Kernel Panics. I won't bore you with my 2 weeks of nightmare. All I can say is when I quit out of Adobe cloud THE PROBLEM GOES AWAY. When you read the crap you guys wrote (Adobe that is) about the software being compatible with Yosemite, it makes me sick. PLEASE GET IT SORTED OUT BEFORE YOU INFLICT US WITH YOUR HALF BAKED SOFTWARE

Brenda_Washburn
Participant
November 1, 2014

I updated to Yosemite and it causes CS5 to crash, so I installed CS6 and it closes when my files get to large as well.  I a so frustrated!  I have tried everything!

Participant
October 29, 2014

I must be in the minority. I upgraded to Yosemite on a Friday night (after a full Time Machine backup of course) and I haven't run into a single problem. I've been using Illustrator/Photoshop/InDesign 10+ hours a day for over a week now. I typically have at least two CC apps running at the same time WITH Safari, Mail and iTunes concurrently. I'm running it all on a mid 2011 13" Macbook Pro w/8 gigs RAM. I don't use any extensions, use Font Book exclusively and have no MS Office apps at all. I DID have InDesign freeze up on me last week after waking from a sleep, but InDesign has always done that to me. I also rarely shut my Mac down, maybe once every two weeks or so.

Participant
October 28, 2014

I AGREE - DO NOT UPGRADE TO YOSEMITE!

As well as Illustrator crashing on opening, Adobe Acrobat crashes on any file open.  Photoshop crashes on save to PSD.   Adobe InDesign copy and paste command are broken. All the productivity is stuffed up due to some change in keyboard settings/drivers.

I tried a reinstall and wasnt able to refix. I tried a reboot from safe mode and still broken. This is possibly the most buggy OS operating system I have used for a loooong time.