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d_uu
Participant
February 2, 2020
Question

отменить подписку

  • February 2, 2020
  • 6 replies
  • 760 views

Нет кнопки отменить ежемесячную подписку. Помогите ее отменить

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6 replies

Just Shoot Me
Just Shoot Me
Legend
February 2, 2020

I see from on of your replies that you have the option to change the payment method. Did your original payment method fail? Credit card expired, number changed from a fraudulent purchase, you canceled the card, No money in the bank account for debit cards?

IIRC if that happens then you don't get the Cancel Plan buttons. There is basically Nothing to cancel. It already is canceled.

    d_uuAuthor
    Participant
    February 2, 2020

    я на карточку специально не кладу денежные средства. не хочу оплачивать. А деньги с картоки каждый день пытаются списаться. Из-за этого я не могу пользоваться своей картой, потому что как только я положу на нее деньги сразу же спишутся деньги. подскажите как отменить эту подписку?

    Just Shoot Me
    Just Shoot Me
    Legend
    February 2, 2020

    You need to contact Adobe directly.

     

    https://helpx.adobe.com/contact.html

      Community Expert
      DeanUtianCommunity Expert
      Community Expert
      February 2, 2020

      Here is how to cancel your subscription. If this does not work, provide screenshots of what you are experiencing:

      https://helpx.adobe.com/au/manage-account/using/cancel-subscription.html

        d_uuAuthor
        Participant
        February 2, 2020
         

         

        нет кнопки отменить подписку

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