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December 19, 2019
Answered

Отменить подписку

  • December 19, 2019
  • 1 reply
  • 467 views

Здравствуйте, при регистрации ввела неправильный мейл, теперь не могу войти в запись с подпиской на иллюстратор и отменить её. Как мне отменить подписку и вернуть деньги?

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Correct answer AxelMatt

Please try to login with the mail address that you have entered.

Then you should cancel the membership

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

If this doesn't help please contact the Adobe support, because this is a public forum, not the link to Adobe support. Sorry, but we're normal users and we can't help with account and/or payment problems. Please click the link below to contact Adobe staff to help. 

 

Be sure to remain signed in with your Adobe ID before accessing the link below 

You have to allow 'cookies' in your web browser for this to work 

https://helpx.adobe.com/contact/support.html 

 

1 reply

AxelMatt
Community Expert
AxelMattCommunity ExpertCorrect answer
Community Expert
December 19, 2019

Please try to login with the mail address that you have entered.

Then you should cancel the membership

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

If this doesn't help please contact the Adobe support, because this is a public forum, not the link to Adobe support. Sorry, but we're normal users and we can't help with account and/or payment problems. Please click the link below to contact Adobe staff to help. 

 

Be sure to remain signed in with your Adobe ID before accessing the link below 

You have to allow 'cookies' in your web browser for this to work 

https://helpx.adobe.com/contact/support.html 

 

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