oubli annulation essai gratuit

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Bonjour, ma fille a oublié d'annuler son compte après un moi d'essai gratuit et on va lui prélever la moitié de l'abonnement annuel comment faire pour que cela n'arrive pas ?

Merci pour vos réponses.

Creative Cloud

D

DeanUtianCorrect answer

Community Expert

Just to add what has been said in case it may be helpful to the original poster or others, here is the page on cancelling a subscription:
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
and in French
https://helpx.adobe.com/fr/manage-account/using/cancel-subscription.html

J

Jeanne34808419bvgb

Participant

J'ai réglé l'essai gratuit de 23,99 euros le 27122023. je ne veux pas continuer à utiliser ce compte et surtout je ne peux pas payer quoi que ce soit; Merci de m'aider.

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kglad

Community Expert

@Jeanne34808419bvgb

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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kglad

Community Expert

@PICAUT28543031o1c5

if the free trial period has passed (when cancellation without penalty is available), you're now asking how to make sure what doesn't happen?

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D

DeanUtian

Correct answer

Community Expert

Just to add what has been said in case it may be helpful to the original poster or others, here is the page on cancelling a subscription:
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
and in French
https://helpx.adobe.com/fr/manage-account/using/cancel-subscription.html

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John T Smith

Community Expert

Contact support

Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
- or Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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