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Participating Frequently
May 26, 2017
Question

Over price for Canadian Customer / charge in USA

  • May 26, 2017
  • 1 reply
  • 1592 views

I have a big frustration toward Adobe, I have to pay every month 80$ / CAD to use Adobe kit. It's about 30$ more than the advertise in USA. That is depending of the Canadian dollar value so it does change per month. I found it expensive and why Adobe doesn't use CAD currency like they do for other Country. So we can have a better price to monthly. I called support and nothing to do. I'm always charged in USD. So 50$ = 80$. Not fair for Canadian Customer. Does Adobe is thinking of a better solution for Canadian Customer. We are oblige to use Adobe in my field. I prefer to pay license because I believe it's important to continue developing good Software. But at this price for Canadian, I think Adobe could improve the billing for all Canadian Customers.

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1 reply

kglad
Community Expert
Community Expert
May 26, 2017

these are user-to-user forums so you're not going get a response from the adobe business department (or any body that's actually involved with the decision of product pricing).

that said, imo, it sounds absolutely fair to charge in us $.  that way you have no complaints (to adobe) about the fluctuating value of the cad.

otoh, users from other countries (australia comes to mind) complain when adobe makes adjustments based on the value of the foreign (to the usa) currency.

OrizontalAuthor
Participating Frequently
May 26, 2017

Hi, no it is not fair at all, I really pay 79$/month and we are probably millions of Canadian users. Adobe should improve and respect Canadian Customers. It is over price for us. Not really a nice comments but ok I understand your point of view but I do not agree.

OrizontalAuthor
Participating Frequently
May 26, 2017

well I pay 80$ = 79.87$ approx / month