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andreaf25038362
Participant
January 26, 2019
Question

Overcharging my already ended subscription

  • January 26, 2019
  • 2 replies
  • 411 views

why  am I being charged $39 on January 7 when I had already canceled my subscription days before which was $19?

I subscribed to the $19 per month subscription of creative cloud and then I cancelled it because it wasn’t using it as much. It turns out that right  when I checked my bank account transactions,I see that I’m being charged NO I was charged $39 on January 7 for a subscription that I already canceled which was not even $39 so I expect a refund please. Even if I didn’t actually canceled and I thought I did why am I being charged $39? I’m pretty sure I ended the subscription because I got like a confirmation.

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2 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
January 27, 2019

If you have a confirmation of your cancellation, it will be an easy job: go to customer support as indicated and ask for a refund. You can get technical advice here but account stuff needs to be dealt with Adobe directly.

ABAMBO | Hard- and Software Engineer | Photographer
John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
January 26, 2019

This is a public forum, not the link to Adobe support

-other users here can't help with that specific problem

-please click the link below to contact Adobe staff to help

Be sure to remain signed in with your Adobe ID before accessing the link below

-you must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

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