Skip to main content
M
marcino91428828
Participant
October 24, 2018
Answered

P22 error

  • October 24, 2018
  • 1 reply
  • 1506 views

Hi!

My friend just logged into the website and tried to download Creative Cloud. There is a Sensitive data issue. How to solve this problem without formatting the entire Macbook Pro? She can't even download anything, is there any way to go around?

This topic has been closed for replies.
Correct answer Bani Verma

Hi Marcino91428828,

You cannot install Adobe products on a volume that uses a case-sensitive file system. This limitation applies to both the startup drive as well as the drive onto which the software is installed.

For more information please refer to Adobe error "Case-sensitive drives not supported" or similar install error | Mac OS.

Let us know if this helps.

(Moving this query to Creative Cloud Download & Install​ community)

1 reply

Bani Verma
Community Manager
Bani VermaCommunity ManagerCorrect answer
Community Manager
October 24, 2018

Hi Marcino91428828,

You cannot install Adobe products on a volume that uses a case-sensitive file system. This limitation applies to both the startup drive as well as the drive onto which the software is installed.

For more information please refer to Adobe error "Case-sensitive drives not supported" or similar install error | Mac OS.

Let us know if this helps.

(Moving this query to Creative Cloud Download & Install​ community)

M
marcino91428828Author
Participant
October 24, 2018

Is it any way to fix it? Change it without playing with the whole formatting process? I am trying to help her remotely.

Bani Verma
Community Manager
Bani VermaCommunity Manager
Community Manager
October 24, 2018

I am afraid no, you'll need to have a non-case-sensitive drive to install Adobe CC apps.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices