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Participant
January 24, 2022
Question

Page for "My apps and services" won't load

  • January 24, 2022
  • 3 replies
  • 2742 views

I recently upgraded my Adobe Account from just having paid for Premire Pro to now paying for all the Creative Cloud-apps. But when I click the "Access your apps and services", it won't let me enter; the same if I go directly to the page for the various programs I want to download; for instance Photoshop it just sends me to a page that won't load. 

What to do? It's quite frustrating. 

This topic has been closed for replies.

3 replies

yolandar35737036
Participant
April 13, 2022

Again you understand my issue and  you're not reading my message. If you go back to my original message I specifically said that I was unable to view my applications online. For whatever reason that may be. I have the premium plan. I have access every application that you are provided via Web, download, or mobile phone. I never said in any of these messages that I wanted the mobile version. So I don't know where this is coming from.

 

With that being said no need to respond. You obviously cannot answer my question. There's something either wrong with your site, or there's something wrong with the windows update because every since I've done the Windows update I haven't been able to access the web versions of all of my adobe apps. With that being said, please do not send me any more messages. You are not helping.  In fact you are making things WORSE! Because obviously you did not read my original message!!!!!!!!

Nancy OShea
Community Expert
Community Expert
April 13, 2022

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Goodbye and good luck.

 

Nancy O'Shea— Product User & Community Expert
yolandar35737036
Participant
April 12, 2022

Hello Soren226389015yn6<

 

Did you ever get your question answered?  I'm having the same issues.  I do not want to download apps to my computer, I want to have access to the web version. 

 

This is so frustrating for me also.

Peru Bob
Community Expert
Community Expert
April 12, 2022
quote

I want to have access to the web version. 

 

 


By @yolandar35737036

 

The web version of what?

kglad
Community Expert
Community Expert
January 24, 2022

install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs.

 

if that's what you're doing and still having a problem, check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

 

if that shows what you expect, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

Participant
April 13, 2022

this is really good and helpful post for me

kglad
Community Expert
Community Expert
April 13, 2022

@Puanani23886994na0e you're welcome.