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Question

Hello,I just signed up for the Illustrator free trial and completed everything, including adding my credit card.After starting the free trial, I was redirected to the download page, but the download never starts. The pagehttps://www.adobe.com/appskeeps loading and does not open properly.Additionally, when I try to access my profile/account page, I see an “Unable to load data” message and cannot view any account details.I have tried refreshing the page and logging out/in, but the issue persists.Could you please help me resolve this so I can download and use Illustrator?Thank you.

sergen_8102 · Accepted Answer

did yiu have difficulty downloading the install file?

Solved!

The hosts file located at C:\Windows\System32\drivers\etc was blocking access to Adobe servers. There were multiple Adobe-related entries redirected to 127.0.0.1, which caused the server disconnection / Error 206 issue.

I commented out (removed) all Adobe-related entries from the hosts file, saved it with administrator privileges, and after that Creative Cloud was able to connect and install correctly. No system restart was required.

kglad · Answer

install the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

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