Pago no aplicado a la cuenta

google translate

Good afternoon, in March 2020 the company made the payment directly on the Adobe page about the Creative Cloud product, but upon entering the account it appears that it has not yet renewed. How can we apply said payment? Thank you.

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI