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avrjulia
Participant
March 10, 2019
Question

PAGOS

  • March 10, 2019
  • 1 reply
  • 345 views

INTENTÉ COMPRAR ADOBE PARA PORTAFOLIO Y PUBICAR MI SITIO. LO INTENTÉ POR PAY PAL. MI BANCO ME DICE QUE YA SE HIZO EL PAGO PERO, SIN EMBARGO EN LA PÁGINA DE ADOBE NO LO REGISTRARON, PERO YA ME DESCONTARON EL DINERO.

QUÉ HACER. ME URGE ESA PÁGINA ARRIBA.

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    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    March 10, 2019

    I have read that it will take as much as 24 hours for a purchase to show in your Adobe account after purchase

    Does your Cloud subscription properly show on your account page?

    https://account.adobe.com/ for your subscriptions on your Adobe page

    If you have more than one email, are you sure you are using the correct Adobe ID?

    .

    If yes

    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account

    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

    -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

    -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

    -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

    .

    If no

    This is a public forum, not Adobe support... you need Adobe staff to help

    Adobe contact information - https://helpx.adobe.com/contact/support.html

    -Select your product and what you need help with

    -Click on the blue box "Still need help? Contact us"

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