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S
SaltDog
Participant
February 14, 2023
Question

Paid >$500 for Adobe Master Suite CS6 and I can no longer access/use it??

  • February 14, 2023
  • 6 replies
  • 6626 views

I purchased the Adbode CS6 Master Suite for >$500 AUD quite some time ago which gave me access to a number of products. However, when I have recently tried to access and use some of these tools , I found I no longer have access to them.

 

I did some searching and came across this article. In the interest of seeking first to understand, can Adobe please help me understand:

1. Where are the products I paid >$500 for?

2. How do I access/use the products I paid >$500 for?

3. If I'm no longer able to use the products I paid >$500 for, will Adobe issue a refund for essentially forcefully taking them back?

 

This is very confusing and would appreciate some clarity on what has happened here

 

- Mike

This topic has been closed for replies.

6 replies

R
rory Fish
Participant
June 2, 2024

I found this on ebay a couple years ago, adobe creative suite 6 production premium software works fine, but now I can't use it because my new windows pc doesn't have a disk drive. the best software around, love it 😞

 

kglad
Community Expert
kgladCommunity Expert
Community Expert
June 2, 2024

use a computer that has a disk drive and copy the installation files to a usb stick.

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
February 27, 2023

>purchased it online for ~80% off

 

The only LEGAL way to get that discount was to buy the special Education version... when I worked at a University I bought the $2800 MC CS5 for $600 which of course required providing proof to be able to buy... if you did not have to provide education proof you were sold an illegal version and by now Adobe will have 'most likely' blocked your serial number so you will no longer be able to activate

 

If Education is what you have your serial number will not work with the regular version, it will only work with your original DVD or download

 

But, try this...

Go here for all older links https://prodesigntools.com/adobe-direct-download-links.html
Prodesigntools is an official Adobe partner, and the links go to Adobe, not a 3rd party site

IF you do find a download, be sure to copy it to AT LEAST one external device
you should ALWAYS keep a copy (or two!) on an external device
since Adobe DOES SOMETIMES REMOVE OLD VERSIONS FROM THE SERVER
a usb flash drive or external hard drive, or write to a CD or DVD
plus a text file containing your serial number if you have a serial number program

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    February 16, 2023

    10+ year old obsolete software isn't worth 50 cents today.  Too much has changed.

     

    Assuming you have a compatible computer OS, optical reader, original installation disks and a valid serial number, there's no reason I know of that you can't keep using CS6.

     

    Failing that, it's time to replace your discontinued software. 

     

    MODERN OPTIONS:
    Photoshop Elements or Premiere Elements (no subscription needed).
    https://www.adobe.com/products/photoshop-elements.html

    Creative Cloud Photography Plan (approx $10/month for 12 months). Includes the following:

    • Photoshop CC and Photoshop on iPad
    • Camera Raw
    • Lightroom on desktop, mobile and the web
    • Lightroom Classic
    • Portfolio website + hosting
    • Adobe Express (free starter plan)
    • Bridge
    • 20 GB cloud storage (upgradable to 1 TB).
    • Free upgrades for paid subscribers

    https://www.adobe.com/creativecloud/photography.html

    Premium Adobe Express ($10/month).

    • Adobe Express app (web and mobile)
    • Premiere Rush (video editing on desktop and mobile)
    • Photoshop Express (mobile)
    • Spark Video (mobile)
    • Spark Page (mobile)
    • Adobe Portfolio + hosting
    • 100 GB of cloud storage
    • All premium templates and design assets including the collection of over 160 million royalty-free Adobe Stock photo collection.

    https://helpx.adobe.com/express/using/express-overview.html

    Creative Cloud All Apps (51 + pro apps & services) and Single App Plans
    https://www.adobe.com/creativecloud/plans.html

     

     

    Nancy O'Shea— Product User & Community Expert
      S
      SaltDogAuthor
      Participant
      February 27, 2023

      @Nancy OShea 

      > 10+ year old obsolete software isn't worth 50 cents today.  Too much has changed.

      I respectfully disagree. Logic that still solves an ongoing problem, meets a customer's needs and stands the test of time has value. Sure new product features will be released, but there are many critical pieces of software far older than 10yrs that still serve a purpose and run in production today (airlines, traffic control, government agencies, etc).

       

      In my case, each of the ~20 applications I bought previously (left image) are nowAUD$30/month each, or AUD$700/year for all through the Creative Cloud subscription (and that's with a currently running 19% discount). 

       

       

      > Assuming you have a compatible computer OS, optical reader, original installation disks and a valid serial number, there's no reason I know of that you can't keep using CS6.

      I still have the same Macbook Pro I use which had the Adobe Master Suite first installed. The laptop works fine yet the software is now inaccessible.

       

      > Failing that, it's time to replace your discontinued software.

      This appears to be the problem; discontinued software for which the rights to use were previously bought. Talk about a disappointing customer experience. I haven't had to return my old tennis racquets and they still work perfectly fine

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      February 27, 2023
      quote

      > Failing that, it's time to replace your discontinued software.

      This appears to be the problem; discontinued software for which the rights to use were previously bought. Talk about a disappointing customer experience. I haven't had to return my old tennis racquets and they still work perfectly fine


      By @SaltDog

      Oh, you can still use the software, as you still can use the tennis racquets, but don't expect the OEM to give you support on this.

       

      Incidentally: Tennis racquets is maybe not the correct comparison. My wife has an old Mac computer where the repair costs a fortune, and she can't run current software on that machine. My car with approximately the same age can still ride the road. Don't compare what cannot be compared.

       

      quote

      However, when I have recently tried to access and use some of these tools , I found I no longer have access to them.

      What is the access that you have lost? CS6 still runs on the system where it was initially installed and activated. It is, even, still possible to activate on a supported system. There is simply no support any more, as this version is  been outdated for more than 10 years.

       

      The article you referenced too is irrelevant to your problem. You can still install and activate CS6 on supported systems. That's it.

       

       

      ABAMBO | Hard- and Software Engineer | Photographer
      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      February 14, 2023

      At that very low price (retail was about $2800) did you buy the special Education version?

       

      If yes, you MUST have your original install media... your special Education serial number will not work with the retail version that MIGHT be available to download now

        S
        SaltDogAuthor
        Participant
        February 27, 2023

        @188115 that's correct. I believe I purchased it online for ~80% off. The full price was so expensive here in Australia that it was cheaper to buy return flights to the U.S. to get the CD! How times have changed...

         

        I can't see any historical product purchases on my Adobe account either. It's like it never existed. I need to confirm the method of purchase with someone at Adobe (I'm fairly confident it was online). I looked back through my old emails but couldn't find any confirmation or serial number either.

        T
        Test Screen Name
        Legend
        February 27, 2023

        If you got an 80% discount - which Adobe never gave, and therefore nobody could afford to legitimately give you, it's a very big red flag (much better than even) that a scammer sold you a pirate copy, and never paid Adobe a cent. Even after many years, Adobe are finding these and shutting them down. So maybe you're seeing that. 

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        February 14, 2023

        you can still install and activate your cs6.  you just need a compatible computer, your installation file and serial number; the same requirements as when you purchased it.

          L
          Lumigraphics
          Legend
          February 14, 2023

          CS6 still can be installed and activated if you have the original install media and a valid serial number.

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