Skip to main content
F
Fabianski82
Inspiring
January 6, 2023
Answered

Paid applications not visible in CC on my second computer

  • January 6, 2023
  • 4 replies
  • 3175 views

Hi. 

I searched for a solution, but found none.

 

I have the Adobe plan for all apps, installed the Creative Cloud and some apps + activated them on my laptop at home (really only on this single machine).

Now I wanted to do the same for my computer in my studio, but in the Creative Cloud no paid apps appear (only the free apps). I really tried everything, re-installing the cloud app, looking for if more than one machine is activated (really no)... I can't find a solution.

 

What can I do?

Thanks a lot! Kind regards, Fabian.

This topic has been closed for replies.
Correct answer Fabianski82

Solution: 

I had a phone call with the local support and was helped via screen sharing. After the support had gone through a few possibilities with me, I finally used the Creative Cloud Cleaner tool (and previously carried out all the points on the website about it: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html).

After the PC had been freed from absolutely all Adobe programmes and file remnants, I again started a new installation of the CC.

And lo and behold, NOW all apps are visible.

So I assume that some file residue has interfered before.

Thanks for all the answers. All the best!

4 replies

F
Fabianski82AuthorCorrect answer
Inspiring
February 2, 2023

Solution: 

I had a phone call with the local support and was helped via screen sharing. After the support had gone through a few possibilities with me, I finally used the Creative Cloud Cleaner tool (and previously carried out all the points on the website about it: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html).

After the PC had been freed from absolutely all Adobe programmes and file remnants, I again started a new installation of the CC.

And lo and behold, NOW all apps are visible.

So I assume that some file residue has interfered before.

Thanks for all the answers. All the best!

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
January 6, 2023

Does your second computer meet the minimum requirements for those apps?

https://helpx.adobe.com/creative-cloud/system-requirements.html

 

    F
    Fabianski82Author
    Inspiring
    February 2, 2023

    Thanks. I have a very powerful machine and also not very old. In the past everything worked. Now it doesn't. However, that was a completely different account. Now it runs on a new account. I thought it would be enough if I just logged in with it, but in the CC the apps are simply not visible at all.

    T
    Test Screen Name
    Legend
    February 2, 2023

    On the chatbot type AGENT and wait to be connected to a human.

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    January 6, 2023

    1. Open CC Desktop App.
    2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
    3. Click on your Avatar again.
    4. Sign-out of Creative Cloud.
    5. Close all apps.
    6. Restart your computer.
    7. Open CC Desktop app.
    8. Click your Avatar.
    9. Sign-in with your paid ID and password.

     

    Nancy O'Shea— Product User & Community Expert
    F
    Fabianski82Author
    Inspiring
    February 2, 2023

    Thanks very much. I already tried this a few times before. It didn't work. Best wishes. 🙂

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 6, 2023

    start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

     

    if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

     

    if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

     

    below are solutions some users reported:

     

    if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

     

    if that fails, change the install location

      F
      Fabianski82Author
      Inspiring
      February 2, 2023

      I wan't able to solve it with this. Thanks very much anyways.

      F
      Fabianski82Author
      Inspiring
      February 2, 2023

      Like I wrote further below: In the past everything worked. Now it doesn't. However, that was a completely different account. Now it runs on a new account. I thought it would be enough if I just logged in with it, but in the CC the apps are simply not visible at all.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices