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nailahw99038435
nailahw99038435
Participant
February 4, 2018
Answered

Paid but Premiere Pro won't work

  • February 4, 2018
  • 3 replies
  • 2670 views

I've paid for my subscription, but when I try to open Premiere Pro, it's telling me that I have to pay again and I was even told that it was a technical problem, and waited for assistance for 30 minutes then got disconnected.. Can anyone help?

This topic has been closed for replies.
Correct answer Kanikas

Hi Nailah,

I see you have an active Creative Cloud Student and teacher subscription under the same ID as with forums. The subscription is absolutely active and you should be able to use it. Please make sure you are signed in with correct Adobe ID.

If you are facing issues related to trial, please follow steps shared in the link: Stop Creative Cloud from reverting to trial mode

You may also Contact Customer Care for help and support.

Hope this helps!

Feel free to update the thread for more questions.

Regards

Kanika

3 replies

M
Matt33580036d88d
Participant
November 13, 2023

I'm having the exact same issue, was there a proper fix for this or did those suggestions work?

 

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 13, 2023

@Matt33580036d88d 

 

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

if those all fail, change your cc language.  eg, try international english

 

if that fails, change the install location

 

Kanikas
Community Manager
KanikasCommunity ManagerCorrect answer
Community Manager
February 5, 2018

Hi Nailah,

I see you have an active Creative Cloud Student and teacher subscription under the same ID as with forums. The subscription is absolutely active and you should be able to use it. Please make sure you are signed in with correct Adobe ID.

If you are facing issues related to trial, please follow steps shared in the link: Stop Creative Cloud from reverting to trial mode

You may also Contact Customer Care for help and support.

Hope this helps!

Feel free to update the thread for more questions.

Regards

Kanika

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
February 4, 2018

It may take up to 24 hours before your account will be updated.

Try signing out of your Adobe account, restart the computer, and then sign in to your Adobe account.

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