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Oussama38590197mak5
Participant
July 14, 2024
Question

Paid for a plan but can't access it.

  • July 14, 2024
  • 1 reply
  • 190 views

I paid for a year subscription to the 20gb photographers plan. The payment says it went through on the but doesn't show up in my purchase history in adobe. any solution please ?? 

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1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 14, 2024

contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Kanikas
Community Manager
KanikasCommunity Manager
Community Manager
July 15, 2024

HI there, 

I don't see any active account under the email that you are using with this community. Please make sure your are signed in with correct Adobe ID. Also, feel free to contact support for help. You may use this link: https://adobe.ly/3VXLWJo;

 

Hope this helps!


^KS

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