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BOLTSigns
Participant
October 18, 2017
Answered

Paid for subscription not showing under account management

  • October 18, 2017
  • 3 replies
  • 14086 views

I have a monthly fee coming off my credit card but in my account management when I log in it only shows the creative suite 3 free subscription.

I'm not able to access my apps from the web and install them but I clearly have them installed and registered on one of my computers in the office.

I have no number to call and have found live chat utterly useless on this website and am looking for some account help.

Can we set up a chat so I can verify my account info with you and get this sorted out?

thank you. !

[Here is the list of all Adobe forums... https://forums.adobe.com/welcome]

[Moved from Comments forum to Creative Cloud forum... Mod]

    This topic has been closed for replies.
    Correct answer kglad

    @Sierra25021212tnod , start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

     

    if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

     

    if those all fail, change your cc language.  eg, try international english

     

    if that fails, change the install location

     

    3 replies

    S
    Sierra25021212tnod
    Participant
    November 3, 2022

    Same problem here.. very frustrated at this point. 

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    November 3, 2022

    @Sierra25021212tnod , start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

     

    if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

     

    if those all fail, change your cc language.  eg, try international english

     

    if that fails, change the install location

     

    tommyc87419308
    tommyc87419308
    Participant
    February 14, 2022

    I am having the same problem. Everything was fine, until my PC was sent in for repairs, and came back with a new install of windows. Now after installing the CC app, it doesn't recognize my paid subscription. Now, please, don't try to brush me off with the user id thing that seems to be the copy/paste response to this very prevalent issue. The Adobe screen name and account name are two very separate and very different things as shown here:

    https://gyazo.com/97d815bb4a3a63ef886aefdb2fddbd51

    All I want is for someone to just fix the stinking problem and let me have what i have been paying you for for several years now. Please? Is that seriously too much to ask?

      tommyc87419308
      tommyc87419308
      Participant
      February 14, 2022

      As a side note, i can't call the support line because the system doesn't want to recognize the fact that it is taking my 9.99 each month, and i have nothing in return.

        tommyc87419308
        tommyc87419308
        Participant
        February 17, 2022

        so, it turns out there was a secondary email associated with my account. Not sure how it got switched, but it is all ixed now. Thank you Adobe

        John T Smith
        Community Expert
        John T SmithCommunity Expert
        Community Expert
        October 18, 2017

        Does your Cloud subscription properly show on your account page?

        https://www.adobe.com/account.html for subscriptions on your Adobe page

        If you have more than one email, are you sure you are using the correct Adobe ID?

        .

        If yes

        Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account

        -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

        -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

        -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

        -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

        -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

        -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

        .

        If no

        This is an open forum, not Adobe support... you need Adobe staff to help

        Adobe contact information - https://helpx.adobe.com/contact/support.html

        Chat/Phone: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

        -Select your product and what you need help with

        -Click on the blue box "Still need help? Contact us"

          B
          BOLTSignsAuthor
          Participant
          October 31, 2017

          With all due respect, this support forum is a maze.

          I'm trying to get in contact with someone from support, I have gone through the srea you linked and was sent here. Now I'm being sent from here back there?

          I have one account, and when I sign in I do not see my products that I am currently paying for. Please direct me to an area that can offer some help of some kind. Preferably someone to speak with about this

          Kanikas
          Community Manager
          KanikasCommunity Manager
          Community Manager
          November 7, 2017

          Hi,

          Sorry for a late response.

          I see you have an Adobe account under the same ID as with forums, however, there is no active subscription under this ID.

          Are you using a different ID to log in? Please make sure you are signed in with correct ID to use your subscription.

          Also, try these steps: Stop Creative Cloud from reverting to trial mode

          Hope this helps!

          Thanks

          Kanika

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