Paid for subscription twice and it still says i am a free member

Was working on business project when I needed a PDF. Downloaded Adobe pdf edit. Tried to create a pdf and it wanted me to pay 9.99 so I did. Then went back to create, and it still wanted 9.99 being in a hurry with potential investors waiting I paid again. Went to create again and guess what? It wants 9.99. So now my 4.5 million dollar investors are gone and I still don't have a way to write on pdf. And Google took my $20.