Participant

Answered

Paid PS CC 2018 reverts to free trial has expired [Branched from Creative Cloud Sofware...]

Forum|Forum|8 years ago
October 19, 2017
3 replies
2171 views

This has just happened to me after updating to CC 2018.

Absolutely ridiculous!

Although I'm an amateur, I still have work to complete by deadlines...

This should not be happening - and nothing actually sorted since 2013?

Abysmal!!!

Creative Cloud

This topic has been closed for replies.

Correct answer Nancy OShea

I've branched this to a new discussion for you.

Stop Adobe Creative Cloud from opening in trial mode after purchase

yonghuic57470402

Participant

I'm about to try this method. Maybe you can give it a shot.

Adobe Creative Cloud applications appear as trials after users apply updates

jeffreys77840038

Participant

I have a user experiencing the same problem, updated to CC 2018 and it reverted to the free trial. On logging out and logging back in to see if it reactivates, the CC app is blank with a loading spinner. Another fresh install of CC on another computer is also blank with a loading spinner.

Community Expert

Community Expert

Log-out of Creative Cloud. Close your application. Restart and sign-in again.

Nancy O'Shea— Product User & Community Expert

AlanHCymruAuthor

Participant

Thanks Nancy, but I did that and also rebooted the computer, but it didn’t work for me.

Lightroom is fine, just PS gives the message.

Sent from my iPhone

Community Expert

Correct answer

Community Expert

I've branched this to a new discussion for you.

Stop Adobe Creative Cloud from opening in trial mode after purchase

Nancy O'Shea— Product User & Community Expert