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johnah17129001
Participant
July 23, 2019
Question

Paid subscription issues

  • July 23, 2019
  • 2 replies
  • 216 views

Dear support,


I'm currently a Master's degree student and teacher in Atlanta, GA. I have a paid subscription and recently I was unable to open Photoshop, Illustrator or InDesign. I've contacted my university and they said they've blocked me from using my university email for this subscription as my current teacher does not require Adobe products. I'll be doing another class in a few weeks and I'll be able to use it again then.

I work during the day as a teacher. While I wait for my next Master's class to start (and hopefully my new teacher will require Adobe products) can I switch email addresses to my private email address and still qualify for my student/teachers discount? I have a letter from my school to confirm this.

Johna

This topic has been closed for replies.

2 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
July 24, 2019

Yes, you can use any e-mail address. Your teacher/student status needs to be proven and that may be done via an e-mail address allocated by an eligible institution or by a certificate.

This is from the Adobe website:

(...)

What is proof of eligibility?

Use a school-issued email address: If you provide a school-issued email address during purchase you are instantly verified. (A school email address may include .edu, .k12, or other email domains sponsored by educational institutions.) If you do not have a school-issued email address or your email address cannot be verified, additional proof of eligibility may be requested after purchase.

Students and educators at accredited schools
Proof of eligibility must be a document issued by the institution with your name, institution name, and current date. Types of proof of enrollment include:
• School ID card
• Report card
• Transcript
• Tuition bill or statement

(...)

You will commit for a whole year!

(I'm locking the discussion here as it is basically the same subject. )

ABAMBO | Hard- and Software Engineer | Photographer
Bani Verma
Community Manager
Bani VermaCommunity Manager
Community Manager
July 24, 2019

Moving this query to the correct community Adobe Creative Cloud​.

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