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mattc16837887
Participant
June 26, 2017
Answered

Paid subscription not being recognized by CC app

  • June 26, 2017
  • 1 reply
  • 410 views

I pay for a monthly subscription to use the Creative Cloud App. I have always only used a single account attached to my main email address. The payment to adobe shows up in my bank statements but the app and even my adobe account itself is claiming I do not own a license and must pay for a subscription... which I'm already paying for. Please do not direct me to the troubleshooting page, I have already tried every single suggestion there is. I have reinstalled, I have updated, I have logged in and out, reset the host files... everything. According to my account I am on a 'free subscription', despite the fact that money is being charged to my account monthly.

The CC app is claiming my "trial has expired" and that I don't have a subscription... but I am literally paying for a subscription and can verify as such with my bank statements. What am I supposed to do???

This topic has been closed for replies.
Correct answer John T Smith

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

1 reply

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
June 26, 2017

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

R
Rylan25362729l9xo
Participant
July 23, 2022

Does support have a phone number?

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