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Participant
March 21, 2018
Answered

Paid twice and how to recover refund.

  • March 21, 2018
  • 1 reply
  • 483 views

I had a problem in reinstalling CC in to my crashed computer. Then mistakenly changed the plans and  cancelled my older plans and I had to  sbscripe as new and get the same plan. So this month I am repaying the monthly rent . How can I claim my this month CC rental charge  back? Anyone can help me I can't cancel it from the Pay pal I guess??  

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Correct answer kglad

cancel one of the plans:

https://helpx.adobe.com/creative-cloud/help/manage-cc-individual-membership.html

if that fails to help, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

or contact the Adobe Twitter team at @AdobeCare

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
March 21, 2018

cancel one of the plans:

https://helpx.adobe.com/creative-cloud/help/manage-cc-individual-membership.html

if that fails to help, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

or contact the Adobe Twitter team at @AdobeCare