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E
ENRG
Participant
February 9, 2021
Question

password

  • February 9, 2021
  • 1 reply
  • 140 views

I'm not able to log in to my illistrator account during installation. When asked to put in my Password I put in the one I set up, but it's not accepting it. 

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1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
February 9, 2021

When you are installing or updating on a Mac, that is your Mac asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password

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