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Scarlett_
Participating Frequently
September 3, 2025
Question

Password change bugged out Photoshop/Lightroom and Creative Cloud on older Mac

  • September 3, 2025
  • 11 replies
  • 497 views

I have an older Macbook Pro, circa 2009 and a newer 2016 that's in for repair with an SSD issue. I use both in my day to day. 

I got a new phone and couldn't recall my Adobe password for Lightroom mobile and changed the password. No biggie. 

I open up DinoMac to update the password in creative cloud and it accepts it, only to open Photoshop and Lightroom to the application manager telling me I can sign up for a trial and that my account isn't associated. Logging out and logging in and wiping keychain didn't help as creative cloud doensn't seem to have the issue itself. Adobe chat can't help and sent me here. 

DinoMac uses El Capitan version 10.11.6 (highest it can go)
Brave browser version 1.40.107 (highest it can go)
Google Chrome version Version 103.0.5060.134 (highest it can go)

Adobe Photoshop CC.2015.5 
Lightroom Classic CC

Anyone have any ideas to get the applicatio manager to stop blocking my legit subsription since my password change? I'm at my wits end. 




    11 replies

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    Claire H.
    Community Manager
    Claire H.Community Manager
    Community Manager
    September 3, 2025

    Hi @Scarlett_, let's try a few things to get your Creative Cloud subscription working again. Check out this article on how to troubleshoot your license: https://adobe.ly/45MEVRT

    1. Sign Out/In: Sign out of all Creative Cloud apps and the desktop app. Restart your Mac, then sign back in.

    2. Repair Hosts File: Use Adobe's Limited Access Repair Tool or manually reset the hosts file to ensure activation servers aren't blocked. https://adobe.ly/45NJY4D.

    3. Reinstall Creative Cloud Desktop App: Download the legacy version from Adobe's official site and reinstall.

    4. Launch Apps Directly: Open Photoshop and Lightroom directly instead of through the Application Manager.

    5. Use Safari or Chrome for Login

    Let us know if none of these steps work for you, and we can continue troubleshooting. I hope this helps! ^CH

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