password is not accepted during installation

Forum|Forum|6 years ago
March 19, 2020
1 reply
142 views

Hello, I want to install Photoshop and Lightroom. Unfortunately, this does not work because my Adobe password is not accepted during installation. The user name is automatically inserted. What can I do? Thank you very much, Anna

This topic has been closed for replies.

John T Smith

Community Expert

When you are installing or updating on a Mac, that is your Mac asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded