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Wally Waller
Participant
January 11, 2021
Answered

Password not recognised

  • January 11, 2021
  • 1 reply
  • 294 views

I bought an old copy of Photoshop Elements 12 (new from Amazon) because I need to run Mac OS7 because I produce music and my hardware is not supported past 10.7 - when I try to instal Photoshop Elements 12, my password is not recognised (I'm sure I had it right, but I changed it anyway) but even the brand new one was unrecognised ! ... Help !

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Correct answer John T Smith

When you are installing or updating on a Mac, that is your Mac asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password

1 reply

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
January 11, 2021

When you are installing or updating on a Mac, that is your Mac asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password

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