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October 8, 2021
Question

password problem since installation

  • October 8, 2021
  • 2 replies
  • 150 views

I downloaded adobe acrobat DC on the 4th of October 2021.

The problems only started happening IMMEDIATELY after downloading the latest version of adobe acrobat.
It works when I access it. When I downloaded it, it IMMEDIATELY changed the icons on my screen for my pdf's. That is not a problem, 
but then when I access any websites that I have a password stored on, I find that NONE of my saved passwords are saved any more.
also
on games, like candy crush, on facebook, every time I use them they insist on guiding me through all the rules before I can play
this never happened before
I have checked google chrome (7 hours yesterday) and have done everything they suggest to correct the problem but it appears it is not coming from google chrome. As the ONLY app installed on that day is adobe acrobat then I think there may be a bug in it.
I have had no updates for a couple of weeks from google so it can't be that

That is a screen shot of my pc screen showing the changed icons.
Has anybody else had this problem and if so how have you solved it?
Many thanks
Paul Hughes

This topic has been closed for replies.

2 replies

Peru Bob
Community Expert
Community Expert
October 8, 2021

I've had a Windows update do that once.  Try System Restore.

Abambo
Community Expert
Community Expert
October 8, 2021

I'm sorry to hear this, but the problem is on your computer and has nothing to do with Acrobat. File associations are managed by your OS (Windows in your case) and website passwords are managed by your browser. Acrobat or any Adobe product is completely innocent with this.

ABAMBO | Hard- and Software Engineer | Photographer