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Withaya7978
Participant
September 21, 2018
Answered

Password request when installing Adobe software on macOS

  • September 21, 2018
  • 2 replies
  • 628 views

I have done password reset but still not access who I try doing many times.

please advise.

Thanks.

Withaya Sricharoonratana

    This topic has been closed for replies.
    Correct answer John T Smith

    When you are installing or updating on a Mac, that is your Mac asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password https://forums.adobe.com/thread/2139902

    2 replies

    W
    Withaya7978Author
    Participant
    September 21, 2018

    ok thanks let me try again.

    W
    Withaya7978Author
    Participant
    September 21, 2018

    additional, after reset and change new password to proceed downloading LR+Photoshop installer app then to do installation step but I stuck when the system requires Adobe ID and password.

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    September 21, 2018

    When you are installing or updating on a Mac, that is your Mac asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password https://forums.adobe.com/thread/2139902

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