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Nancy5FF7
Participant
March 10, 2021
Answered

Password won’t work

  • March 10, 2021
  • 2 replies
  • 536 views

Can't install Lightroom / photoshop - Adobe created password for me. When I copied and pasted in to box to install it won't work. I thought it would just autofill but do isn't. I copied and pasted. Now what? 

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Correct answer Jeffrey_A_Wright

Nancy, which operating system are you attempting to install Photoshop and Lightroom on?  If you are using macOS, please review and bookmark https://support.apple.com/guide/mac-help/asked-administrator-password-mhosxlogo1438/mac which discusses how to enter the administrator password to allow for applications to be installed.

2 replies

T
Test Screen Name
Legend
March 10, 2021

This is the standard prompt, you will see it when installing ALL apps. You need to recognise it, so you aren't tricked into installing malware.

    Jeffrey_A_Wright
    Jeffrey_A_WrightCorrect answer
    Legend
    March 10, 2021

    Nancy, which operating system are you attempting to install Photoshop and Lightroom on?  If you are using macOS, please review and bookmark https://support.apple.com/guide/mac-help/asked-administrator-password-mhosxlogo1438/mac which discusses how to enter the administrator password to allow for applications to be installed.

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    Nancy5FF7Author
    Participant
    March 10, 2021
    Thank you! I thought it was asking for my Adobe password (you’d think!) . Worked.

    Sent from my iPhone
    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    March 10, 2021

    No, the Adobe password is only used to access our services. It is not related to providing proper access to allow applications to be installed on the operating system.

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