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anastasiag96098856
Participant
June 5, 2016
Answered

Payed Photoshop show "Trial expired" - "Buy now"

  • June 5, 2016
  • 1 reply
  • 287 views

Hello!

My Photoshop won't activate after the payment.

First, i tried PS for a month, then i activated the Creative Cloud Photography plan (one-year). that includes PS and LR, but ‎it shows in Creative Cloud, that "trial expired" and button "Buy now"!

I tried to reinstall the CC, with or without saving preferences, with pc restart and without it. with "logging out"/restarting pc and still didn't work.

My first month of use that i've payed for is already wasted, didn't have time to contact anyone.

But i hope someone can help, coz this is just frustrating 😕😕

Best regards.

Anastasia

    This topic has been closed for replies.
    Correct answer Ned Murphy

    Try

    Sign out, Sign in | Creative Cloud desktop app

    http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

    and

    FAQ: What do I do if I have a membership but my app is acting as if I have a trial?

    https://forums.adobe.com/thread/1962238

    1 reply

    Ned Murphy
    Ned MurphyCorrect answer
    Legend
    June 5, 2016

    Try

    Sign out, Sign in | Creative Cloud desktop app

    http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

    and

    FAQ: What do I do if I have a membership but my app is acting as if I have a trial?

    https://forums.adobe.com/thread/1962238

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