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Participant
November 2, 2019
Question

paying

  • November 2, 2019
  • 3 replies
  • 215 views

Hi, I bought a subscription for a month 23.10.2019, but now they ask me to pay again! Why?

This topic has been closed for replies.

3 replies

Nancy OShea
Community Expert
Community Expert
November 2, 2019

Log-in to your Adobe Account to confrim your order is what you think it is. 

https://account.adobe.com/plans

 

Also read the terms you agreed to when you joined.

https://www.adobe.com/legal/subscription-terms.html

 

 

Nancy O'Shea— Product User & Community Expert
Tacafy大尉
Legend
November 2, 2019

maminalilya, good morning.
The forum is a place for sharing information between users, so please contact support for billing questions like this one.

https://helpx.adobe.com/support.html

 

Just Shoot Me
Legend
November 2, 2019

Because unless you specifically signed up for a Month to Month subscription, which costs more each month but can be canceled anytime, what you signed up for was a Yearly Subscription paid for in 12 installments, one each month.

What subscription did you buy?