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February 21, 2023
Answered

Paying every month but no access

  • February 21, 2023
  • 1 reply
  • 554 views

Hi guys, need some advise on how to get my photoshop to work. I pay £9.98 every month for years now and when i have just go to use it for a project, its asking me to do a 7-day free trial or pay for a plan. i have signed in to Adobe and it says i have no plan. But how am i still paying every month? 

I'm so confused, can anyone help

 

Kind Regards,

Beckie

This topic has been closed for replies.
Correct answer kglad

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

if those all fail, change your cc language.  eg, try international english

 

if that fails, change the install location

 

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
February 21, 2023

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

if those all fail, change your cc language.  eg, try international english

 

if that fails, change the install location