paying for creative cloud but nothing works

Question

Hello! I have the Creative Cloud since a half year. I pay for it. But when I open the cloud now, it says that I have the free version without paying and without all the applications. I can only test the stuff. I need the cloud for uni and work, but I can't do anything. On my account are no bills or anything anymore, but I payed every month. I tried to call the support, but no one picked up 😞

It worked everyday since I bought it, but now I'm at a loss.

Has someone a helpful advice?

kglad · Answer

check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

if it shows your account is current, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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