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M
Mark22832589uvls
Participant
January 25, 2022
Question

payment deceptions on shopping adobe shopping carts

  • January 25, 2022
  • 2 replies
  • 289 views

this is disgusting....,obfuscation to decieve & its corrupt.

 

Just now....when I changed the billing on the card form it changed the plan, I wanted the pay monthly plan not this the yearly commitment forcing you to pay a year plan, 

that is horrific that it automatically changes plans without my permission before taking payment, and I want all my stuff in english, not spanish.
 
I want my account in english.
 
and they talk about seeing changing the plan, when it is impossible to see that monthly plan again when I want to change it to the monthly plan pay as you go plan, I only need this or a few months.
 
This is how big corporates rope people in and if they dont pay they put there name to bad creditors, this is coorporate corruption as far as i am concerned. Its evil greed.
 
how do I get adobe to change that plan it decieved me to buy to a non-pay yearly one? since they do not want to give phone numbers or chats to talk to a real person so that they can keep taking peoples money?
    This topic has been closed for replies.

    2 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    January 25, 2022
    quote
    I want my account in english.

    ==========

    Log-in below, scroll down to Change Regions in the footer.

    https://account.adobe.com/plans

     

     

    Changing plans midway through your subscription isn't possible. You must cancel your old plan first and you will incur a 50% early cancellation fee.

     

    How do I Cancel my Subscription?
    https://helpx.adobe.com/manage-account/using/cancel-subscription.html
    ===============
    Subscription & Cancellation Terms:
    https://www.adobe.com/legal/subscription-terms.html

    CONTACT ADOBE SUPPORT:
    ================
    Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

     

    Nancy O'Shea— Product User & Community Expert
    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    January 25, 2022

    This space is provided by Adobe, but it is not Adobe support
    Sorry, nobody here can help with an account or payment problem
    This is a public forum, you need the link to Adobe support, not other users
    Be sure to remain signed in with your Adobe ID before accessing the link
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    -you MUST also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    - or https://helpx.adobe.com/contact/phone.html
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

    M
    Mark22832589uvlsAuthor
    Participant
    January 25, 2022

    the adobe support let to chat that lead me to the forums and nothing else. 

    M
    Mark22832589uvlsAuthor
    Participant
    January 25, 2022

    the adobe support LEAD me to chat,  that lead me to the forums and nothing else. 

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