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Correct answer Ned Murphy

Manage your membership and payments | Creative Cloud

https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting-creative-cloud.html

Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_change-or-upgrade-your-membership

3 replies

D
defaultkr1regiqmju6
Participant
April 12, 2021

Hello my name is grace Villar and I would like to make a payment for my creative cloud using another credit card. 

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
April 12, 2021

Manage your cloud plan https://helpx.adobe.com/manage-account.html (including changing)

or

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
https://helpx.adobe.com/contact.html?rghtup=autoOpen
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Ani*Adobe
Community Manager
Ani*AdobeCommunity Manager
Community Manager
November 28, 2018

Dear Mr. Sharma,

Your old order for Adobe Creative Cloud membership is cancelled & cannot be reactivated. Please place a new order by navigating to Creative Cloud pricing and membership plans | Adobe Creative Cloud

^Ani

Ned Murphy
Ned MurphyCorrect answer
Legend
April 17, 2017

Manage your membership and payments | Creative Cloud

https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting-creative-cloud.html

Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_change-or-upgrade-your-membership

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