payment issue

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from account, payment & plan">

and how did you install illustrator?  did you use the cc desktop app to install illustrator?

Hi there,

We appreciate you contacting the Adobe community. As per your account details, the subscription is active and payment is complete.

What happens when you try to use Adobe Illustrator? Are you getting any specific error? Let us know. We're here to help.

Thanks,

Shivangi

Did you know that as part of your subscription, you already have access to Adobe Express? Adobe Express, lets you design  images, videos, social content, and PDFs. Learn more- https://adobe.ly/3WieYVC