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SPDspite
Participant
October 17, 2018
Question

Payment issue: CARD_INVALID ??

  • October 17, 2018
  • 1 reply
  • 277 views

Hello support team,

I have a problem with payment method. I buy photography plan as a yearly plan and paid monthly.

1st month (29/8/2018) is normal payment, no any problem, but next (29/9/2018) it can't make any payment

because it notice me to update my payment Info. Then, when I update my card info, it notice me 'CARD_INVALID ' ??

My card don't expire, I still can use this card for other online payment except ADOBE.

I will waiting for your asnswer

Thank you.

This topic has been closed for replies.

1 reply

Abambo
Community Expert
Community Expert
October 17, 2018

Please Contact Customer Care . Payment issues can only be treated by an Adobe Agent. I always choose chat, because there I can ask for a nice report of my chat.

ABAMBO | Hard- and Software Engineer | Photographer