Payment issues - amount is gone from bank but no acces anymore

Hi all,

Since two months I can no longer acces the products.  However the amount is still montly debetied from my bank account!!!

Yesterday I had a live chat with customer service for more then an hour but the issue is not solved. 

I've re-enterd the information several times with no luck.  I've even tried it with a different card... didn't work.  Deleted history, coockies, used different browser.... no luck!

Does anyone know how to solve this?  Or know where I can contact someone who can help me?

I need to get a job done so its very frustrating!

Thanks,

Betty