Payment plan disappeared from account and still being charged for it
- August 24, 2021
- 2 replies
- 776 views
Hey, new to using forums so hoping I could get some help?
So on Thursday August 12th I bought a free trial, on my school account, for Adobe Creative Cloud which charges me monthly after the trial ends in a week. I went to cancel the plan on Wednesday August 18th and the plan no longer appeared on my plans and payments page and was instead replaced by 3 Adobe for Teams Plans set up and paid for by an administrator at my school.
I thought the plan not being there meant that they had cancelled it for me since it wasn't showing up nor did I get charged for it on Thursday August 19th. Then on Friday August 20th, I got charged the monthly fee for the original plan.
So the plan is still active yet I have no way of viewing or canceling it. I tried looking up the solution, but I just found that I needed to contact Adobe support, which only the administrator who set up the teams plans can do, who I don't know.
I tried contacting my school about it but they don't answer on the weekends and the one who I'm meant to contact about tech issues told me to look at the "What are my contact options" Adobe page, which just tells me to either contact support or write on this forum. I tried to tell him that I can't contact support about this, but he isn't available until a few days later.
Anyone have any ideas while I'm waiting on a reply from my school's tech guy?
I went ahead and attached some images of what I'm seeing on my account (laptop is dead at the moment so images taken on my phone). The first shows that I can't contact Adobe support, the second and third show the plans and payment page with only the three teams plans, the fourth shows that I can't manage any of these plans.
